TMHA SECURITY GUARD POLICY AND PROCEDURES
TMHA security guards are to remain CALM, COLLECTIVE AND RESPECTFUL at all times during any TMHA games in every division. TMHA security guards must never create hostility or and to conflict at any time during game play. Must remain neutral and try not to participate in the game at any time.(i.e. excessive cheering). TMHA requires 2 security person(s) for all games in every division and they must wear identifying safety vest for the deration of the game.
TMHA will have 1 security guards place themselves in front of the home team and 1 security guard in front of the visiting team. If security guards feel that spectators are getting a little out of control then security guards will place themselves in the middle of the home team and visiting team.
During intermission TMHA will have 1 security guard remain in stands. The other security guard will move towards officials room before period is over and remain there until officials are in dressing room, at witch time they will move to lobby. Just before period starts they will go back to officials dressing room and remain there until officials are in ice surface and door is shut, at that time they will move back into stands.
4 STEP PROCEDURE
When a spectator is getting out of control (i.e. excessive yelling at officials, players, coaches or other spectators and any kind of profanity) a TMHA security guard will go over in a CALM, COLLECTIVE AND RESPECTFUL MANNER and ask nicely for spectator to please calm down and remind spectator that this is a ZERO TOLERANCE FACILITY.
If spectator refuses or starts up again TMHA security guard will seek out their team manager/director (identify team manager/director before game) and in a CALM, COLLECTIVE AND RESPECTFUL MANNER ask if they would talk with said spectator and clam them down. Remind team manager that this is a ZERO TOLERANCE FACILITY. If unable to find team manager/director then the security guard will get their security guard partner to ask spectator in a CALM, COLLECTIVE AND RESPECTFUL MANNER to please calm down and remind them this is a ZERO TOLERANCE FACILITY.
If spectator is still refusing or starts up a third time then TMHA security guard will in a CALM, COLLECTIVE AND RESPECTFUL MANNER remind spectator that this is a ZERO TOLERANCE FACILITY and will have to ask you to please leave facility. (TMHA security guards may get arena staff to ask said spectator to leave facility)
If spectator refuses to leave after you ask them to or arena staff ask them to please leave. Then in a CALM, COLLECTIVE AND RESPECTFUL MANNER THMA security guard will let spectator know that if they do not leave facility then we will have to contact the RCMP. If spectator refuses to leave facility then contact RCMP and wait until the RCMP gets to arena and point out said spectator to the RCMP.
If at any time during the game security guards have to ask and spectator more than once to calm down or have to ask a spectator to leave, inform your team director and team director will inform TMHA president. If TMHA president receives a complaint of a spectator TMHA president will inform
the president for the other association of issue. And TMHA league rep will in form the league there in and follow proper protocol of issuing a complaint.